Welcome to Viola AI ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our platform to upload documents.
2.1. Account Information: When you create an account on our Platform, we collect information such as your name, email address, username, address and billing information.
2.2. Profile Information: You may choose to provide additional information to build your profile, including a profile picture and current occupation or role.
2.3. Payment Information: We use Stripe (Third-Party) to process payments. When you make purchases, payment information such as credit card details are processed securely by Stripe.
2.4. User Content: We collect any content you submit or upload to the platform, including documents, contact form submissions, comments, and communications with other users.
2.5. Usage Information: We gather information about how you interact with the Platform, including your browsing history, search queries, and the pages you view for analytics purposes.
3.1. To Provide Services: We use your information to deliver and improve our services, including processing and managing the documents you upload, facilitating interactions with these documents, and providing advanced features such as document search, annotation, and collaboration tools. We also use your data to personalize your user experience by tailoring recommendations, content, and features to your specific needs and preferences. Additionally, we analyse usage patterns and feedback to continually enhance our platform's functionality, performance, and user satisfaction.
3.2. Communication: We may send you emails, notifications, and announcements related to your account, and updates to our services. You may opt out of marketing newsletters via your settings at any time, but may still receive system notifications.
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy or with your consent.
We use various security measures to ensure the safety of your personal information. Our data security practices include:
5.1. Encryption: We use encryption to protect data transmitted between our services and your devices.
5.2. Access Control: We implement strict access control measures to restrict access to your personal information to authorised personnel only.
5.3. Third-Party Security: Our third-party service providers, including Stripe, Vercel, Supabase, Plunk, and Sentry, are selected for their strong security practices and compliance with data protection regulations.
5.4. Stripe: Compliant with the Payment Card Industry Data Security Standard (PCI-DSS). This standard ensures that Stripe meets stringent requirements for securing cardholder data.
5.5. Vercel: Adheres to industry standards for infrastructure security, including ISO 27001 for information security management.
5.6. Supabase: Manages databases with high security and encryption standards. Supabase uses encryption for data at rest and in transit, and complies with SOC 2 standards for security, availability, and confidentiality.
5.7. Plunk: As an email marketing platform, Plunk follows GDPR and CAN-SPAM compliance, ensuring that marketing emails are sent securely and that user data is protected and handled responsibly.
5.8. Sentry: racks errors securely, ensuring minimal impact on user data. Sentry adheres to GDPR and CCPA compliance, and uses encryption and secure access controls to protect error tracking data.
5.9. Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
Our use of third-party services includes:
Stripe: For payment processing. Stripe's privacy policy can be found here.
Vercel: For deployment services.
Supabase: For database management.
Plunk: For email marketing.
Sentry: For error tracking.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the beginning of the policy will be revised accordingly. Please review this policy periodically to stay informed of our practices.
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us using the contact form which can be found on our contact page.
By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms herein, please do not use our services.